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Call Support
For something disruptive, important, after-hours or needing attention as soon as possible.
Monitored nights, weekends and holidays. Active-client calls receive a human response in three minutes or less.
For current SymTec clients
How can we help today?
Whether you need technical support, have an account or billing question, or want help moving a business priority forward, start here. Tell us what outcome you need and we’ll help coordinate the right people.
Choose how you need help
The contact method helps communicate urgency.
You do not need to know which technician or department to contact. Choose the option that fits your situation and tell us what you are trying to accomplish.
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Chat With Support
Start an immediate conversation in the same Thread chat available at the bottom right of this page.
This opens SymTec’s current Thread chat without sending you to the retired ConnectWise chat system.
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Remote Help
Open the secure remote-support tool when a SymTec technician asks you to connect.
If you have not spoken with a technician yet, call or chat first.
Help us understand success.Share what you are trying to accomplish, who is affected, and when you need it. If urgency changes, call us so the priority can change too.
For owners and managers
Need something beyond a support ticket?
Account questions, projects, purchases and business priorities need a different path than day-to-day troubleshooting.
Account or billing question
Review your account, make a payment, or get help understanding an invoice or account detail.
Open the payment portal →Business priority or concern
Contact your Client Success Manager when an initiative, expectation, concern or commitment needs coordination across SymTec.
Call SymTec for the right person →Start a project
Request a larger technology project, improvement or business change that needs planning and ownership.
Submit a project request →Approve a project change
Review and approve a documented adjustment to an existing project or scope.
Review a project change →Client resources
Common tools without the search.
Quick access to the actions clients use most often.
Remote HelpSecurely connect with a technician.Payment PortalView account information and payments.Project RequestStart a larger technology request.Project ApprovalApprove a change to an active project.Computer PurchaseRequest Dell business computers.ResourcesGuides, tools and educational content.InsightsPractical technology articles and updates.Contact SymTecFind offices and general contact options.
The experience we work to create
Technology should make life and work better.
“We provide technology experiences that make work easier, businesses stronger, and lives better.”
Love for AllBuild genuine relationships and make a meaningful difference.
ProgressCreate controlled, positive change and better experiences.
IntegrityBe true to our word and do what is right.
Achieve ExpectationsDeliver expected results quickly and bring technical depth.
CollaborationWork together, share ownership and solve problems without leaving clients between people or vendors.
Training, certification and recognition
Experience backed by deliberate service and security leadership.
SymTec combines World-Class Customer Experience training with executive cybersecurity certification and industry recognition. These qualifications support the standard of care clients should feel in every interaction.
Verified client feedback
What clients say about working with SymTec.
Current Google reviews displayed through the existing Trustindex integration.
Not a current SymTec client?
Start with what brought you here.
You do not need to begin with a sales call. Explore SymTec through the situation that best matches your business, learn what a better technology experience can look like, or complete the Business Technology Profile.