Co-Managed IT

Co-managed IT is for companies who already have one or more IT personnel who do a great job. These individuals may feel overwhelmed and burdened in such a way that they no longer enjoy coming to work each day. Your team may be overwhelmed and unable to fulfill all responsibilities when it comes to site improvements and proactive work. SymTec wants to identify the strengths of your existing team and create a relationship of confidence that helps them feel secure and wanted in your business. We're not here to replace or take over but to collaborate and support their efforts.

Successful Co-Managed IT solutions are cooperative and Collaborative. A plan is carefully discussed and evaluated to determine the gaps in service you may be experiencing. We also want to help you understand what excites your employees and give them a position where they love what they do and perform at their best. Co-Managed solutions can also be very cost effective as you scale, avoiding the costs of another full-time individual and have full scalability to your IT as soon as you need it.

Every Co-Managed relationship is built with you to deliver to your exact needs. Here are some common services SymTec can provide to assist your team.

• Live phone/ Chat Support
• Overflow ticket handling
• Escalation of complex, hard to resolve issues.
• Organization of User requests and prioritization of issues.
• Consulting on best solutions, often regularly scheduled meetings to progress through ongoing IT issues.
• Cybersecurity readiness, and Compliance Solutions
• Network Management
• Server Management
• Microsoft 365 management/migrations
• Secure Online Data Backups.
• Automation of routine tasks

SymTec’s Co-Managed Services May Be Right for you, IF:

• You are concerned about the current amount of system downtime and interruptions.
• You have experienced gaps in service availability.
• Too much effort is required to react to problems and long-term fixes are not being implemented.
• You lie awake at night worried about Cyberattacks.
• You are looking for ways to simplify your role and have someone else handle IT needs.
• The cost of hiring the expertise for your most complex systems exceeds your IT budget.
• You don’t know where to start to get your company in compliance with new regulations.

Get started with our free 30-minute IT Strategy Session.