Character – Care – Competence – Credibility – THIS IS WHO WE ARE
Our position as your outsourced, in-house IT support team is a position of trust that requires a high level of competence and transparency.
We have developed an informed and trusted standard for technological advice!
And we lead the IT industry in establishing consistent support that always serves the customers best interest.
Here are Our Nine Commitments to Our Clients
WE WILL…
- VALUE EACH INDIVIDUAL
We listen first to your needs. When we understand your requirements, we will implement the solution that serves you best. We will create a positive service experience for you!
- MAINTAIN OBJECTIVE ADVICE
We are dedicated to providing you with the right solution every time we recommend hardware or services. Our sole commitment is to you. We won’t accept payment from vendors or recommend any partner that is not the best fit for your needs.
- FOCUS ON SOLUTIONS
You should be paying for the result of the service-not the time it takes us to deliver the service. Our ongoing focus will be lasting solutions. We understand that you depend on consistent technology. That is what we provide.
- INTENTIONALLY IMPROVE
In a quickly changing industry, what is best now will quickly become obsolete unless it adapts. We embrace change with careful evaluation of the improvements it provides, weighed against the complexity and inconvenience of change.
- FACILITATE DIRECT PURCHASES
Because of financially motivated bias, IT support companies are not the best source for purchasing equipment. Instead of taking a commission from IT vendors, we act as an advisor for your IT purchases. We’ll help you sort through the vendor options and will facilitate the best product, price, warranty, and availability for your needs.
- EARN CUSTOMER LOYALTY
We earn your business each month through the benefits we provide and our flexibility to adapt to your business needs and circumstances. Using this approach, we can offer month-to-month service agreements.
- DELIVER POSITIVE TECH INTERACTIONS
We hire positive people! Why? The more our employees love their jobs, the better service they will provide. We want their positive attitude to be apparent in the businesses that we serve–and it is!
- PROVIDE HIGH VALUE, AND FAIR PRICES FOR ALL SERVICES
We will charge you for the value provided, completely follow through on services, and exceed expectations to achieve 100% customer satisfaction.
- BE AVAILABLE WHEN YOU NEED US
Our growing team enables us to provide you with a fast response. We can even provide immediate services with our managed services. We accommodate client circumstances with evening and weekend projects and provide on-call availability 24/7 for critical and emergency needs.
Want to work with a highly-competent team of positive IT professionals?
Look no further than the SymTec team!
Contact us now at {phone} or {email}
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