Device management is an age-old headache, and one that IT teams struggle with on a regular basis. However, using DaaS (Device as a Service) can solve this problem, and leverage organizational strengths while reducing overall costs.

Cloud Desktops

Businesses of all sizes look for ways to leverage technology to create an edge over their competitors. However, this can be a challenge for small to mid-sized businesses (SMBs). The rapid pace of change, and the deeper pockets of larger organizations often leaves SMBs competing with aging software and hardware, and without the funds to replace them.

Fortunately, cloud-based software is now extending to devices. DaaS is growing in relevance and prominence in the SMB workplace. While procuring devices in a service model isn’t new, the term has been updated. Technology teams are adopting this concept and fully embracing the new opportunities offered by this aged-old model.

The Challenges with Device Management

IT managers are familiar with the difficulties surrounding device management.  Plus, it can cause frustration all the way from the board room to individual workers, for a variety of reasons:

  • Cost: By the time IT managers get the funds needed for device upgrades, the technology is often outdated and needs to be researched again before a purchase can be made.
  • Lack of flexibility: Buying devices in bulk is usually the most cost-effective option. Purchasing a bulk quantity of the same type of computer simplifies everything from purchasing to deployment and support. However, this doesn’t take into consideration the varying needs of workers.
  • Slow upgrades: New employees coming online may have different requirements than those who received their computer only a few years ago. In this case, your IT team is left dealing with multiple releases and platforms.
  • Maintenance: It’s no surprise that older hardware and software require more maintenance to run efficiently and effectively. As you near the end of your device life cycle, this problem will rise to the forefront, and can be a huge productivity drain on your technology team.
  • Device disposal: What do you do with used devices after they’ve been replaced with newer models? Best case scenario, you’re can sell them—However, this still requires the wiping of hard drives, removing passwords, and other precautions.
  • Hardware inventory: Maintaining an accurate inventory of which devices are assigned to specific individuals can be a laborious task. Even the most organized of IT teams need to perform a bi-annual or annual inventory, and there are invariably surprises or missing devices that need to be tracked down. This problem is compounded if you provide your tablets, mobile phones, desktop and laptop computers for each employee.

With all of the challenges associated with device management, it’s no surprise that businesses are looking for other options.  

The DaaS Model

Devices as a Service has been used in the past to lease high-end office equipment such as printers and copiers.  However, it’s now expanding to other devices as IT departments are being overtaxed and understaffed.

Outsourcing devices allows technology teams to focus on ways to bring value to the organization, instead of spending time keeping things running. The hidden costs of poorly supported technology are numerous, and include everything from poor productivity due to slow operations, to lost customer data, and even reduced levels of revenue.

IT teams may not realize their prospects and customers are jumping off their website due to slow connection speeds from their server. And business leaders may not realize that the effectiveness of their customer service representatives is less than 50 percent due to slow computer connections.

Improved Security and Scalability

As cybercrime is on the rise, and ransomware is running rampant throughout the business world, ensuring your network is completely secure is a key. When your team has the latest hardware and software, you’re more likely to be compliant with accepted best practices for security, regulations, business continuity and disaster recovery plans.

Scalability is a critical piece to consider as well. DaaS provides you with an easy way to scale up or down, without incurring massive costs to add or depreciate equipment.

You’ll Receive Timely Updates

With DaaS, security patches, software updates and hardware upgrades are performed on a regular schedule by individuals whose sole responsibility is to ensure they’re up-to-date at all times.

Ease of Management

Working with a DaaS vendor provides you and your IT team peace of mind. Your vendor will constantly review the current device structure for your business, and handle device issues now and into the future.

Plus, your DaaS vendor can provide an analytics platform so you and your IT team can view employee performance and productivity throughout your organization.

When you research DaaS organizations, it’s important to keep in mind that service levels can differ, with a variety of price ranges depending on response times and update schedules.

Working with a DaaS vendor provides you and your team more time to focus on strategic initiatives that will promote your business success. They’ll manage your IT assets, device inventories, upgrade schedules and handle deployments—even the disposal of aging assets.

Want to learn more about DaaS for your organization in the Utah? Contact Symtec at (800) 489-1706 or sales@symtec.com. Our professionals will work with you to find the best device management options for your business.

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Do you cover your own in-house IT service, or have some of your vendors dabbling in IT service? Copier companies, for one, are beginning to branch out into IT services, but largely lack the in-depth expertise required to do much more than a token job. A copier repair service really cannot do your IT management justice.

Conversely, SymTec helps small business owners who need reliable IT services that provide consistent support for all their computer networking and hardware management needs. We understand and fulfill their need for robust data backups, compliance-level security, and IT systems monitoring that increases their productivity and project management agility factor.

Experience Breeds Assurance

You definitely don’t want to risk handing over the care of your sensitive IT systems to printer management or copier companies. It may seem convenient at first, because their techs are already servicing those machines, but be aware of the limits of copier techs vs. the qualifications of the average 5-year certified IT services technician.

One of our core principles is that we only provide clients with the appropriate IT solutions when they are called for – nothing more, nothing less (unless you request it).

We also only recommend hardware upgrades or additional services when and only when it benefits you and your IT network. Our sole commitment is to our customers and what you need. We also won’t accept payment (undue influence) from third-party vendors, or recommend any partner who’s not a proper fit for our clients’ needs.

Earning Our Pay, One Client at a Time

We don’t apply our service protocols in a blanket way. Instead, we meet with our clients and listen first to their operational and structural needs, and only when we understand them will we implement the solution that best serves our client.

We believe our clients deserve to have their business earned each month through the benefits our IT services firm provides. And, they should also have the flexibility to properly adapt to their ongoing business needs and circumstances. To this end, our services are provided with no specified contract length.

Embracing Change and Always Improving

It’s another of our express aims to be open to change, and to always be developing our service procedures. This helps us be the best choice of all IT support companies, and to excellence in performing what we do best.

We embrace change with careful evaluation of the improvements it provides both to ourselves and our customers. We embrace the complexity of change and see opportunity in its inconvenience, resulting in advantages in the long run for both us and our loyal customers.

Outsourcing: The More Economical Option

As your outsourced IT services experts, SymTec can save you money, improve your overall business processes, and provide you an on-call advisor to help with any of your IT decisions or projects – including document and printer management (because you want an IT services company who can handle copier and printer management, not the other way around!).

With SymTec, you can augment your in-house team and streamline your daily business operations to increase efficiency and reduce the risks and headaches associated with doing your own IT management. To this end, we feature flat-rate monthly plans with unlimited support.

Do you have current computer network repair needs, are you making changes to your office network configuration, or do you need expert advice to make the right purchases or upgrades?  Our managed service and/or one-time, hourly service options can help you trim your IT expenditures accordingly.

Why Choose Symtec?

There are many IT services companies in Utah and Idaho, but how many of them can truly say that they are concerned with more than machines and software, and making sales?

We understand implicitly that your success equals our success, and our approach is to create a system and keep a ready tech support team on hand that will truly and adequately support you in your IT endeavors and help you succeed.

What’s Our Business IT Process?

Each client of ours gets a solid “round” of security-focused business IT support, and here’s how it breaks down:

  1. We begin with an overall assessment of your computer network health, including ongoing monitoring.
  2. We then implement Asset Tracking, or monitoring of hardware and software on every PC or computer in your network.
  3. We scan for any malware programs and set about ridding them from any infected computer on your network. Install antivirus software where needed.
  4. We run Patch Management Monitoring with automated updates.
  5. We back it all up with remote support that’s on-call and ready to field any of your support requests.

Looking for Cloud Services Specialists?

What company today doesn’t require a trusted cloud computing advisor? We’re Microsoft Office 365 specialists who can help you navigate the waters of this popular email platform and document management software.

As a Microsoft Silver Cloud Services partner, this is a great option for small businesses. Call us today to see what’s included and how affordable the solution can be. (You’ll also save money with direct Microsoft purchasing.)

We also have home service plans for those working from home. And, we bring the same rigorous standards to residential accounts as we do commercial ones!

Ready for fully-fledged IT support services that won’t disappoint or let you down?

If so, we want to hear your story.

Contact Us to Get Started

If you’re ready for a true leader among IT services companies in UT and ID to optimize your hardware maintenance and network management, then call our Nationwide Hotline today at (800) 489-1706, or contact us by secure email form for more info.

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Even though it’s one of the world’s biggest and most profitable industries, there are still reasons for IT technicians to quit the business and walk away. Some of it is directly related to it being a $3 trillion industry globally, such as odd hours, stress, and competition; but some reasons for why your IT tech quits the business are related to a lack of healthy communication between IT techs and their clients.

We hope this article will shed some light on why IT tech support specialists choose to walk away – and what you can do to alleviate the problem (namely, hire us as your more economical in-house alternative).

All of us at one time or another have wanted to yell “I quit!” and run away to the wilderness – or, at the very least, to some vacation time, if not another profession altogether.

It’s no different for IT specialists, and in fact, the occupational stressors are more pronounced for many computer networking techs (compared to the “average” job) who, somewhat like a doctor on call 24/7, never seem to get enough rest between call-outs or “patients”.

We’re proud to say that that isn’t the case for SymTec representatives, however.

One of the main contributors to the fundamental problem of the communication breakdown between IT specialists and their clients is likely the fact that IT services are viewed by many as a “necessary evil,” however much good that “tech support guy” can do for his clients’ computer networks.

And, with the technology itself in constant flux and entropy, IT techs are kept on an ever-revolving and faster-spinning hamster wheel where, as Jack Wallen writes in the Tech Republic article, 10 Reasons for Quitting IT, “[The] stress rarely lets up. Every minute of the day, you are working and working harder than you might expect…The days you win are always lost in the pile of days you lose.”

Gaining Understanding in the IT Service War

Jack Wallen isn’t the only IT technician to describe the business of IT as a constant battle, always doing “disaster management,” as he calls it, and getting (perceptibly) little in the way of thanks. And, sometimes even, little in the way of pay. Yes, some independent IT contractors will experience deferred accounts receivable for months. IT support specialists, in many situations, get taken advantage of and (in their eyes) used as firefighters who are always putting out spot fires due, in their estimation, to the use of operating systems and network servers which are badly set up or conceived, run faulty or vulnerable software, and which necessitate numerous call-backs.

Again, not the case for SymTec IT engineers, but we’re casting a wide net here.

Add to that the true factor for brewing resentment between some IT techs and those whom they serve – when companies fail to establish or enforce sound cyber safety and security policies with their workforce, and repeat callouts occur due to an employee clicking on a link-bait scam or other questionable email link or download, and malware, ransomware and other exploit tools ensue.

To that end, we do encourage our clients to have rigorous cyber safety policies in place, and can even educate your workforce in that capacity.

So, how can more understanding and mutual respect be had between IT management pros and their customers? Perceptions aren’t parallel between IT service crews and their clients, due mainly to being from widely dissociated backgrounds and specialties, but also because IT techs, in many of their opinions, can’t get their jobs done properly for whatever reasons.

This is true for both in-house IT techs and outsourced IT services.

Some in both spheres can tend to see their higher-ups or clients as not understanding the full technology configuration picture. Just throw you into the fray, and we promise to pay, seems to be the credo for some there.

Perhaps it will take many more IT techs jumping ship (another exacerbating factor – the perception in many eyes being that IT technicians are flighty and non-committal, which is really inarguable) and changing careers altogether for those who depend on their tireless, largely thankless efforts to realize where they and their businesses would be without their services.

Answer: Likely in the doghouse faster than a ransomware infection or compliance violation could do.

But, what other factors are there in the IT services problem that we can air-out and get on the table and work towards a healthier understanding of IT technology, its management, and what it all entails?

SymTec’s Part in the Battle for Better IT Services Understanding

Unlike the scenarios described above, we strive to bridge the communications gap between our IT techs and our valued clientele by addressing the issues that hamper good relations and understanding between ourselves and our customers.

We realize it must be an equitable and mutually beneficial arrangement if it is to bear any fruit at all. We won’t let our techs suffer in silence until they just jump ship and, likewise, we won’t let any ruffles in the communications and “service link” become untenable rifts that threaten either the client’s service deliverables or our own internal chain of command.

We foster a win-win scenario so that both parties are happy with the outcome, our people aren’t consumed by stress and underappreciation, and our clients find us to be “highly referable,” and become loyal patrons of our technological talents.

So, if your IT tech walks out the door – you know who to call!

Let Us Establish Healthier IT Relations

If you’re ready for a leader among  IT companies in Idaho and Utah to optimize your IT management with healthier, happier, and more open and communicative IT techs who won’t quit on you, then contact us today at (800) 489-1706 or by secure email form for more info.

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Did you grow up loving MS Paint?

Microsoft is replacing it on future Window operating systems, but don’t worry, it’s still being supported.

MS Paint

 

1985 was a great year. It gave us such classics as the time-defying DeLorean in Back to the Future, the chart-topping song Everybody Wants to Rule the World by Tears for Fears, and MS Paint from Microsoft.

Yes, the classic painting program, which came with every Windows operating system since Windows 1.0, was first released way back in 1985. And now it’s time for all of us to say goodbye to MS Paint. Well, at least as a standard application on any new Windows OS.

Microsoft recently made the announcement that the company was removing MS Paint from the Windows 10 Fall Creators Update and replacing it with a newer version that the company named Paint 3D. Despite the company’s assurance to Windows users that Paint 3D was a much better graphics program and would still retain many of the favorite features of MS Paint, there was a passionate outcry.

Whether it was a wave of nostalgia, or that MS Paint fans from around the world wanted Paint to remain as is, they were so upset that they flooded forums and in-boxes with protests.

And it appears their cries were heard!

Just days after making the initial announcement to replace MS Paint, Windows released a statement that acknowledged the program will still be around.  The devotion of its almost 100-million users around the world paid off.  As a compromise, Microsoft made it clear that MS Paint would still be supported and available — It just won’t be a part of any future Windows operating system. Instead, MS Paint is going to have a home on the Windows Store where it will continue to be offered, and for FREE!

A Look Back at the Long History of Microsoft Paint

There are very few things in the world that last for 32 years—And even fewer tech products. MS Paint is one of those incredibly rare applications that’s defied the odds and has found a permanent niche.

In the beginning, using MS Paint was pretty bleak, and a lot less colorful. When the program was first released in November 1985, it was called Windows Paint. It only supported 1-bit monochrome and came with very few drawing tools. However, even with these extreme limitations, the program drew the attention of many.

When Microsoft released Windows 3.0 five years later, things began to look brighter for the program. It received a major makeover, which started with a new name, Paintbrush. Besides a name change, this version added an easier-to-use interface, and the ability to use colors for the first time.

It wasn’t until the release of Windows 98 that MS Paint became a truly functional graphics package. For the Windows 98 version release, Microsoft provided the ability to save artwork in JPEG, GIF and PNG file-extension formats. This change let users create an image in MS Paint and use it in another program. The Windows 98 version of MS Paint also permitted users to create art with a transparent background, a perfect for the burgeoning Internet during that same period.

The release of Windows XP expanded MS Paint’s save formats to include natively saved images as JPEG, GIF, TIFF, PNG and BMP extensions. This version also let users import scans and digital photographs directly into the program, which added a ton of new options.

One of the biggest and most important updates to MS Paint was the version that was distributed with Windows 7.0. In this update, Microsoft added the ability for users to undo up to 10 of the last changes they made. This combined with better controls for cropping and magnification provided real power and functionality.

The last major updates to MS Paint were introduced in Windows 7.0. MS Paint received an overhaul that included a greater selection of brushes, and the annoying, yet playful, need to continuously “reload” your brush while using oil or watercolor to simulate the effect of running out of paint.  Users were now able to undo up to the last 50 changes.

A First Look a Paint 3D

So, what about the program that’s replacing MS Paint? Is it worth using?

The answer depends on why you need or want a 3D-modeling program. If you just want to mess around and try your hand at creating some 3D artwork for fun, then yes. Paint 3D is definitely something you should check out. The interface is a lot more user-friendly than most of the other options on the market, and offers a wide range of 2D and 3D options.

However, for any of my clients who are wondering if they can replace their current 3D- modeling software with Paint 3D, I’d have to recommend holding off on making the switch. Paint 3D’s limitations don’t make it a good alternative for you.

Try Paint 3D out for yourself and see what you think. You can download the latest version of the program from the Windows Store for free. Check it out for a bit of fun, even if you don’t plan on using it for your business.

For more information about Microsoft Paint 3D or other Microsoft Products, for your business in Utah, contact Symtec at: (800) 489-1706 or sales@symtec.com

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As technology becomes essential to gaining a competitive advantage, cloud services like Office 365 help small businesses like yours outperform the competition.

Microsoft has years of experience delivering scalable, secure online solutions. For more than 25 years, they have helped small businesses be more productive.  An example of this is Microsoft Office 365—A subscription-based online suite of software products that will enhance your small business’ efficiency.  Office 365 is Microsoft’s fastest-selling product, with revenues growing over 100 percent each quarter—And small businesses like yours are signing on every day.

The most popular components of Office 365 include:

  • Exchange Online (email);
  • Office 365 ProPlus, the familiar desktop application products you use each day (Word, Excel, PowerPoint, Access, Publisher, InfoPath, OneNote and Lync and Outlook clients);
  • SharePoint Online (cloud-based file sharing and storage); and
  • Skype For Business (instant messaging, presence and web conferencing). 

Here are 9 Super Reasons why your company may want to consider migrating to Microsoft Office 365.

  1. Seamless Coordination with the Tools You Already Know and Love.

Office 365 works seamlessly with the programs you already use, including Outlook, Word, Excel, OneNote, Publisher and PowerPoint. These tools provide the same great features you rely on, along with the powerful capabilities of Office 365.

With Microsoft Office 365, you can see if others are editing the document you’re using, synchronize documents, broadcast and share PowerPoint presentations, and check documents in and out of your online document library.

Plus, one of the benefits of being a Microsoft Office 365 subscriber is that you regularly get new and improved features without having to upgrade your software.

  1. Anytime, Anywhere Access

With Office 365 you and your employees can get access to your files regardless of where you are, or what you’re doing, letting you respond to important requests right away, from almost any location. The new world of work means both organizations and individuals are more mobile and must be empowered to work whenever and wherever they want.

Office 365 supports this new work dynamic with multiple-device access to emails, messaging, calendars, contacts and documents. It provides web-enabled access on almost any device, including PCs, Macintosh computers, iPhones, Android phones, and BlackBerry smartphones.

You and your staff can work anytime, from almost any location with the ability to access email and documents from your mobile device. This enables you to enjoy a consistent work experience and improve your effectiveness without being tied to a single location.

And if you’re traveling without access to Microsoft Office, Office 365 helps you view and edit documents from the most popular web browsers on PCs and Macintosh computers. Take control of when and where you work with Office 365.

  1. Easily Communicate and Collaborate Inside and Outside Your Organization

With Office 365 you can work with team members and others outside of your office. Create a password-protected portal to share large email files both inside and outside of your business, giving you a single location to find the latest versions of files or documents.

Enhance your work experience with Office 365 features like calendaring, contacts, online meetings, instant messaging, document collaboration and more. Send instant messages to colleagues and customers and invite them to participate in online meetings where you can review documents or take control of a desktop.

You’ll benefit from features like a 50-gigabyte (GB) mailbox that accommodates attachments up to 25MB, calendaring, contacts, online meetings, instant messaging, document collaboration and more. This proven service is powered by the same Microsoft email and collaboration products that businesses of all sizes have been using for decades.

  1. Simple to Learn, Straightforward to Use

Office 365 is easy to try, simple and straightforward to use. You don’t need to learn new software or jargon, or install complicated systems.  It’s very user-friendly, and operates through an easy-to-use web-based Admin Console portal that is accessible only to people you designate.

It also includes a service health dashboard and template-driven, drop-down tools tailored to your company needs.  Plus, it includes a step-by-step guide if needed. See how easily your business can be “in the cloud” with benefits usually found only in larger organizations.

  1. Email, Collaboration, and Online Meeting Solutions

With Office 365, you can create a password-protected portal to share large, hard-to-email files both inside and outside of your organization, giving you a single location to find the latest versions of files or documents, no matter how many people are working on them.

Send instant messages to colleagues and customers and invite them to participate in online meetings where you can review documents or take control of a desktop. Plus, you can send large email attachments and store gigs and gigs of data, seamlessly in the Office 365 cloud.

Save files to the cloud for anywhere, anytime access with OneDrive for Business with a default storage from 25GB to 1TB per user.  All Office 365 ProPlus customers get 1TB of OneDrive for Business storage per user.

  1. Safe and Secure

Microsoft invests in making sure Office 365 is safe and secure to use. Microsoft’s data centers are enterprise level, best-in-class computing centers built with complete security.  Office 365 helps safeguard your critical data with geo-redundant, enterprise-grade reliability and disaster recovery with multiple datacenters and automatic failovers and a strict privacy policy.

Built-in security features monitor, anticipate and migrate threats to protect your data.  Top industry standards and regulations, including HIPAA FISMA and ISO 27001, meet and exceed security expectations.

You’ll use the same systems used by Microsoft and other enterprises worldwide to help protect email, documents, and networks. These systems scan your messages and documents for spam and malicious software 24 hours a day, 7 days a week. Microsoft data centers help safeguard your data and are certified to meet multiple industry-standard certifications.

  1. 9% FinanciallyBacked Uptime Guarantee

Office 365 is built from the ground up for reliability, availability and performance with a guaranteed 99.9% uptime, financially backed service level agreement (SLA).

It safeguards your data with enterprise-grade reliability, disaster-recovery capabilities, data centers in multiple locations, and a strict privacy policy. The Microsoft data centers that deliver Office 365 are designed with redundant networks, power systems, servers, and continuous monitoring. These and other high availability safeguards provide the basis for the 99.9-percent uptime, money-back guarantee that are included with the service.

  1. Flexibility

Office 365 allows small businesses like yours to concentrate their limited business resources on what matters most—growing your business. Small businesses get enterprise-class cloud services that are easy to use, provide great communication and collaboration capabilities, and meet privacy, security and reliability standards the moment the service is activated.

Microsoft Office 365 also offers easy “pay as you grow” services. Pay-as-you-go pricing options give you the predictability and flexibility you need for your small business. It allows you to only use the services you need, cost-effectively, and adds value to your business.

You can sign up for a flexible plan that meets the needs of your business. Plus, other Office 365 components can simply be added through the administration console under the ‘purchase services tab.  Online versions of Visio Pro, Project Pro, Project Online, Project Lite, Dynamics CRM, Social Listening and Power BI are easily acquired through an online cart.

And for added flexibility, your Office 365 tenant can be set-up to distribute licenses to only those co-workers who need them.

  1. Professional Business Appearance

Using professional services like Office 365 tells potential customers that you’re serious about business. With Microsoft Office 365 you’ll project a professional image to all of your clients, partners and prospects. While being professional may be about efficiency and effectiveness, looking professional is all about appearance.

For example, you can impress your prospects by inviting them to a collaborative online meeting where you can review your latest proposal. With these state-of-the-art but easy-to-use collaboration, mail, and messaging services, you can set yourself apart from organizations that use free or ad-supported services.

A custom domain name further enhances your branding, and Office 365 includes design tools to easily create a professional, public-facing website in minutes. With Office 365, your business can look its best by having professional correspondence, marketing collateral, websites and video teleconferencing to deliver a favorable impression to others.

Whether your small business is engaged with existing customers or new prospects, Office 365 delivers the consistent attention to detail you need to always look your best and showcase your professional side.

With Office 365, you can take advantage of all these easy-to-use solutions and advanced features at a small-business price. It provides your small businesses the right cloud services to compete on the same level as your larger peers, and “punch above your weight” even in the most challenging markets.

Are you convinced that Microsoft Office 365 is right for your small business?  If so, contact Symtec at sales@symtec.com or (800) 489-1706. We have the expert migration assistance you need, along with great customer support. Our team is trained to solve your problems, to ensure your migrations go smoothly, and to keep your IT and small business running efficiently productively. That’s what we do best!

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So, you’re a small business owner who needs the kind of reliable IT services that provide consistent backing for your computer networking needs.

IT Services Idaho Falls

You need full data accessibility and backups, compliance-level security, and IT systems that speed your productivity and project management abilities. Welcome to SymTec, your leader among IT companies in Idaho Falls ID.

We Provide Only What You Need, When You Need It

One of our core principles is that we only provide clients with the appropriate IT solutions when they are called for – nothing more, nothing less (unless you request it).

We also only recommend hardware upgrades or additional services when and only when it benefits you and your IT network. Our sole commitment is to our customers and what you need. We also won’t accept payment from third-party vendors, or recommend any partner who’s not a proper fit for our clients’ needs.

We don’t apply our service protocols in a blanket way. Instead, we meet with our clients and listen first to their operational and structural needs, and only when we understand them will we implement the solution that best serves our client.

Earning Your Loyalty and Trust

We believe our clients deserve to have their business earned each month through the benefits our IT services firm provides. And, they should also have the flexibility to properly adapt to their ongoing business needs and circumstances. To this end, our services are provided with no specified contract length.

Constant Improvement, Commitment to Excellence

It’s another of our express aims to be open to change, and to always be developing our service procedures. This helps us be the best choice of all Idaho Falls IT support companies, and to excellence in performing what we do best.

We embrace change with careful evaluation of the improvements it provides both to ourselves and our customers. We embrace the complexity of change and see opportunity in its inconvenience, resulting in advantages in the long run for both us and our loyal customers.

In Need of IT Services in Idaho Falls?

As your in-house IT management firm, SymTec can save you money, improve your overall business processes, and provide you an on-call advisor to help with any of your IT decisions or projects.

With SymTec, you can augment your own team and streamline your daily business operations to increase efficiency and reduce the risks and headaches associated with doing your own IT management. To this end, we feature flat-rate monthly plans with unlimited support.

Do you have current computer network repair needs, are you making changes to your office network configuration, or do you need expert advice to make the right purchases or upgrades? Call us to learn about our managed service and/or one-time, hourly service options.

Why Choose Symtec?

There are many IT services companies in Idaho Falls, ID, but how many of them can truly say that they are concerned with more than machines and software, and making sales?

We understand implicitly that your success equals our success, and our approach is to create a system and keep a ready tech support team on hand that will truly and adequately support you and help you succeed.

What’s Our Business IT Process?

Each client of ours gets a solid “round” of security-focused business IT support, and here’s how it breaks down:

  1. We begin with an overall assessment of your computer network health, with ongoing monitoring.
  2. We then implement Asset Tracking, or monitoring of hardware and software on every PC or computer in your network.
  3. We scan for any malware programs and set about ridding them from any infected computer on your network. Install antivirus software where needed.
  4. We run Patch Management Monitoring with automated updates.
  5. We back it all up with remote support that’s on-call and ready to field any of your support requests.

Need Cloud Services Experts?

What company today doesn’t require a trusted cloud computing advisor? We’re Microsoft Office 365 specialists who can help you navigate the waters of this popular email platform and document management software.

As a Microsoft Silver Cloud Services partner, this is a great option for small businesses. Call us today to see what’s included and how affordable the solution can be. (You’ll also save money with direct Microsoft purchasing.)

We also have home service plans for those working from home. And, we bring the same rigorous standards to residential accounts as we do commercial ones!

Ready for IT support services in Idaho Falls ID that won’t disappoint or let you down?

We want to hear your story.

Contact Us to Get Started Right Away

If you’re ready for a leader among Idaho Falls ID IT companies to optimize your IT management, then contact us today at (800) 489-1706 or our local St. George office at (435) 817-9471, or by secure email form for more info.

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It takes a lot of work and dedication to be a leader in IT solutions these days. For SymTec, it’s a daily challenge to keep ourselves on the cutting edge of technology, tech trends, and applying our collective know-how in innovative and sometimes unconventional ways. For these reasons and more to follow, we’re one of the leading information technology companies in St. George, UT.

Information Technology St George Utah

Here are some of the best reasons why (many would be of the opinion that) we’re one of the top IT companies in Southern Utah:

  1. We value each client’s core requirements.

Instead of just waltzing in and implementing our service program, we listen first to our client’s operational and structural needs, and when we understand them – then, and only then will we implement the solution that best serves the client.

  1. We honor each individual within the organizations we serve.

We don’t just gloss over things with the people we collaborate with — we instead focus on each individual or company’s service requirements and strive to create the most positive service experiences for each person within our client organizations.

  1. We give only objective advice.

We only provide clients with the appropriate IT solutions when we recommend either hardware upgrades or services. Our sole commitment is to the customer and what they need. We won’t accept payment from vendors, or recommend any partner that is not the best fit for our client’s needs.

  1. A focus on the right solutions.

Clients should be paying for the result of the service and not the time it takes us to do the job. Many IT companies forget this maxim of business and service ethics. We understand that clients depend on consistent and useful technology and that is what we are focused on.

  1. We’re always improving.

In an ever-changing industry, what is best now will quickly be obsolete unless it adapts to the market. We embrace change with careful evaluation of the improvements it provides both ourselves and our customers. We embrace the complexity of change and look past its inconvenience, seeing it as only advantageous in the long run for us and our clientele.

  1. We facilitate direct purchases of new equipment.

Although St. George IT support companies aren’t the best source for purchasing equipment, SymTec is an advisor with a stable of vendors who will facilitate the best product, price, warranty, and availability for our clients. We provide our clients an experienced technology partner, guiding their purchases and directing them to our best sources.

  1. Every day we seek to earn customer loyalty.

Our clients deserve to have their business earned each month through the benefits our information technology company provides. And, they should also have the flexibility to properly adapt to their ongoing business needs and circumstances. To this end, our services are provided with no specified contract length.

  1. We deliver only positive tech interactions, guaranteed.

The more our employees love their job, the better service they will provide, and the more their positive attitude will spread to those we serve. We foster an environment where our service techs will choose to be on our team, which is a win-win for everyone!

  1. We provide high value and charge only fair prices for all services.

We will charge clients only for the value provided, completely follow through and follow up on services, and exceed expectations to achieve 100% customer satisfaction.

  1. Being available right when clients need us – not the day after.

Our agile tech support team enables us to provide fast response to all our clients. We can even provide immediate help with our managed service plans. We provide evening and weekend support, and on-call availability 24/7 for critical and emergency needs.

Need Managed Services in St. George?

As your in-house IT management firm, SymTec can save you money, improve your overall business processes, and provide you an on-call advisor to help with any of your IT decisions or projects.

You can integrate the SymTec team into your daily business operations to increase efficiency and reduce the risks and headaches associated with doing your own IT management. We feature flat-rate monthly plans with unlimited support.

Do you have current repair needs, are you making changes to your office configuration, do you need expert advice to make the right purchases? Call us to learn about our managed service and/or one-time, hourly service options.

Why Else Should You Choose Symtec?

There are more to IT services companies than machines and software, Our approach is to create a system and a team to support you and help you succeed.

We’re also Microsoft Office 365 specialists.

As a Microsoft Silver Cloud Services partner, this is a great option for small businesses. Call us today to see what’s included and how affordable the solution can be. (You’ll also save money with direct Microsoft purchasing.)

We also have home service plans for those working from home. And, we bring the same rigorous standards to residential accounts as we do commercial ones!

Ready for managed services in St. George UT that won’t disappoint or let you down?

Contact Us Today for More Information

If you’re ready for a leader among St. George UT information technology companies to optimize your IT management, then contact us today at (800) 489-1706 or our local St. George office at (435) 817-9471, or by secure email form for more info.

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A discussion of how to best go about taking complicated IT concepts and communicating them to your team in the right way.

The world of information technology is something of a natural contradiction. On the one hand, the resources that we depend so heavily on are designed to make our lives simpler, not more complex. They’re intended to allow us to work smarter, not harder. To do that, they need to be accessible to everyday people — both those who have devoted a lifetime of education to the topic and those who haven’t.

Technology Concepts

Yet at the same time, IT professionals find themselves awash in a world of highly technical terms and acronyms that describe incredibly complex subjects. Again, being able to properly utilize those IT resources requires an infrastructure that is aligned with your long-term strategy, but oftentimes this level of technicality can keep most people at a distance.

Luckily, communication skills will come in handy when operating in the IT space — just not necessarily in the way you may have thought. If you really want to learn how to communicate IT concepts in the easiest way possible to those who may not be experts, there are a few key things to keep in mind.

Understand Your Audience

In many ways, the secret to effective communication involves knowing who you’re speaking to and adapting to their capacity — regardless of whether you’re talking about IT, science, mathematics or some other complicated topic. If you’re speaking to a tech-based audience, naturally you would be able to get away with some of the jargon that keeps others at a distance.

If you’re speaking to a non-technical audience, put things in terms of what they can do, not what they are. For example, don’t talk about the finer points of a server, breaking down the detailed technical specifications as precisely as you can. Talk instead about what that server does — how it changes their lives, makes things easier and the very real value that it provides. Your audience may not know how a server works at the end of your conversation, but they will know how it is about to change their lives and why it is so important.

Get Comfortable With Metaphors and Analogies

One of the best ways to take complicated IT concepts and distil them down into something more easily accessible for novices is to use metaphors and analogies when explaining certain key ideas. If you were trying to tackle a topic like the internet of things, for example, you wouldn’t necessarily describe the billions of connected devices that are designed to make up this concept over the course of the next few years. You wouldn’t talk about complicated sensors and other elements all creating, sending and receiving data among themselves at all times.

Instead, you might focus in on something that is a point of reference in their lives — a more easily accessible idea like a thermostat that automatically learns your schedule and starts adjusting the temperature of your home based on the time of day and when you’re going to get home from work. Start simple with something that matters to them and build out to the broader and more complicated implications of the concept from there.

Explain, Explain and then Explain Some More

Another helpful way to explain complicated topics to non-IT people — which also works for explaining any other highly technical idea — is to get to the same destination in as many different ways as you can. Remember that everyone is a little bit different. Some people grasp new ideas right away, while others will require a bit of extra love and care.

If there are two different ways to explain something, don’t pick one or the other. Instead, use both. If there are eight different ways to explain an IT concept, that’s even better. Though it may feel like overkill to you, remember that you’re the one who already grasps the concept — not the person you’re speaking to. At some point, something is going to stick and both parties will be much better off because of it.

Lean Into Pop Culture to Make IT Sound Fun

Finally, another useful way to take a complex idea and present it to a non-technical audience is to rely on pop culture and other types of references to make it memorable, relatable, and most importantly, fun.

Think back a few years ago to the debut of the iPad. Though Apple’s tablet may seem commonplace today, it was a totally foreign concept to many people when it originally debuted. A lot of people didn’t really understand the broader implications of it or what allowed it to be more than just a giant iPhone.

Explaining how a tablet fits into your workflow may be difficult when someone has just, minutes earlier, learned what a tablet is, but with pop culture you can do the next best thing. What is an iPad if not one of the communicator devices from Gene Roddenberry’s sci-fi classic “Star Trek”? Or how about that scene in “Minority Report” in which Tom Cruise is hiding on a subway train and he spots a man reading a digital newspaper that he’s controlling entirely through touch?

Points of reference for modern day IT concepts and items exist all throughout popular culture. You should try to use them as a bit of a “common starting point” whenever you can. If someone understands your pop culture reference, terrific — you now have something to build from to introduce them to the more technical IT concepts with relative ease.

IT concepts can often seem overwhelming and insurmountable — but if you approach things from the right direction, getting everyone on the same page doesn’t have to be nearly as difficult as certain people often make it. If you’re in Utah and would like to find out more information about these or other essential IT concepts, please don’t delay. Contact Symtec today by phone at (800) 489-1706 or by sending an email to sales@symtec.com.

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Phishing attempts can be devastating for both an individual or an organization, but you can avoid disaster by following these six simple steps.

Companies and individuals alike are constantly being bombarded by phishing attempts. Through a phishing attempt, a cyber criminals will attempt to request confidential information from you, often login information to another system. Once they gain access, they will either try to secure digital documents or financial information. Phishing is often a prelude to identity theft, but it can be protected against. You just need to know how phishers think.

1. Phishers Aren’t Exactly Creative

There are probably some genius phishers out there, but for the most part they are individuals who are just trying to get the job done. And because of that, they are going to use a lot of similar tactics time and time again. Phishers even tend to reuse headlines. According to KnowBe4, the top 5 phishing headlines for Q2 2017 were:

  • Security Alert
  • Revised Vacation & Sick Time Policy
  • UPS Label Delivery 1ZBE312TNY00015011
  • BREAKING: United Airlines Passenger Dies from Brain Haemorrhage
  • A Delivery Attempt was made

Once you start recognizing these types of headlines, you’re pretty likely to avoid phishing attacks.

2. Phishers Are Looking for, Well, Gullible People

Have you ever wondered why so many scam emails look like they might as well be scrawled in crayon? Well, it’s intentional. Scam emails are riddled with misspellings and grammatical errors not only because the scammers couldn’t care less, but also because they’re intentionally looking for people who aren’t paying attention. And even if you may know that the word “PayPal” isn’t spelled ‘PayPel,” it can be easy to overlook when you’re in a rush.

Many phishing attempts can be avoided simply by reading your emails carefully. While it’s possible that a Fortune 500 company may send an email blast with a glaring typo in it, it isn’t common. Lazy mistakes are one of the easiest ways to spot a phishing attempt.

3. Phishers Just Want Your Data

It may seem to be obvious, but it’s actually important to remember: phishers want data. Specifically, they want biographical information, financial information, and account information. By remembering that, you can be wary anytime someone asks you for any of this information. Your bank shouldn’t ask you for this. Your website accounts shouldn’t ask you for this. No one but a phisher should ever ask you for this information.

Most phishers are going to try to override your common sense by trying to introduce some element of urgency. See “Security Alert,” which is designed to panic you into thinking that your system is already compromised — or “A Delivery Attempt was made,” which makes you think that you could be missing an expensive or important package. These things are designed to make you feel as though you need to take action now.

But in life, there are seldom things to do with our financial or home security that has to be done immediately. Even banks have business hours. Take some time to think things through and you can avoid most phishing attempts.

4. Phishers Can Send Anything from Anywhere

Just because it comes from CompletelyLegitimate@Bank.com doesn’t mean it’s actually from there. Phishers spoof email addresses very effectively. They can also make an email look exactly like the email that you got from Amazon, eBay, or PayPal — and they can make a pretty educated guess that you have an account there. It’s even possible that a phisher may know your name.

Nothing can be taken for granted when it’s in your email, because email is actually a very insecure kind of platform. Email is a lot like physical mail: anyone can stick anything in there, regardless of legitimacy or where it actually came from. This is why you need to be skeptical, because everything can look extremely legitimate but not be.

Whenever someone is requesting information of you, it’s best to request information back from that entity directly. That means get on the phone with PayPal’s customer service or send a direct email to Amazon’s customer support. They will let you know if there’s truly a problem.

5. Phishers Like to Prey on Greed

And it makes sense; they’re greedy, so why shouldn’t you be greedy too? Phishers don’t just try to use a sense of urgency; they also try to draw you in with things such as “limited time offers.” Anything that seems too good to be true likely is; when was the last time someone walked up to you on the street and offered you $500?

Because of this, you need to be very skeptical anytime someone is offering you something — especially for nothing. That doesn’t mean you shouldn’t open a 10% off coupon from Nordstrom, but it does mean that an advertisement for a “free vacation” is probably just looking to collect your identity.

6. Phishers Can Be Defeated by Technology

Finally, would you believe that technology can often identify phishing attempts better than people? Technology has advanced enough that artificial intelligence now has the common sense to detect a lot of phishing attempts — and that can be a boon for anyone who is running a business and wants to make sure their employees are on the same page. Because let’s face it: it’s probably not going to be you who opens a phishing email in your office, it’s probably going to be someone in accounting.

Modern technology can conduct very comprehensive scans for phishing attempts, thereby greatly reducing the amount of potential risk. And that is exceptionally important for businesses looking to scale up.

Phishing attempts are increasing dramatically as cyber criminals both gain resources and learn newer, more sophisticated ways to get past security systems. Because of that, companies need to be incredibly proactive — and all individuals need to follow the above six tips. If you want to learn more about securing your Utah company from these and other threats, contact Symtec at (800) 489-1706 or sales@symtec.com.

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