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Are Remote IT Services Adequate For Our Dental Practice?

Why Should Your Dental Practice Use Remote IT Service?

Did you know the majority of your technology service needs can be performed remotely? Plus, with remote tech service, you’ll get your IT needs accomplished faster, and it normally costs less than using an onsite tech service.

Visiting your site to work on your technology takes longer to accomplish than doing this remotely. Most IT issues can be solved remotely making this a viable option for dentists.

Here Are 5 Reasons To Use Remote Tech Service

1. Warranties: With Remote IT Services the hardware your provider procures will be under warranty. Your warranty service program guarantees that you’ll be protected from unexpected costs and expensive repairs. This promises a return on your IT investments. You’ll have a certified support staff that’s available to quickly help you with your IT priorities –including multi-vendor support from a single source. Your warranty will cover repairs, replacement and support and for hardware.

The right technology service company will partner with well-known leaders in technology development to provide the value-added services you need for the efficient management of your practice. When you take advantage of Hardware as a Service (HaaS) you’ll benefit from:

  • New hardware replacements every three years when applicable.
  • Customized hardware that meets your unique needs.
  • Software that performs without licensing hassles.
  • A flat monthly fee for all your hardware needs.
  • The ability to convert capital equipment expenses to an operating expense to reap tax benefits.
  • One point of contact for your hardware needs.

2. Remotely Managed Network Setup: With Remote Monitoring and Management (RMM), technicians can remotely install software, patches, updates, and monitor your network for reliability and security. They can simultaneously do this for all your computers and servers while handling all your routine IT maintenance needs.

RMM oversees your network 24/7. You’ll benefit from:

  • Real-time status provided on loaded devices with performance, reliability, stability, version, inventory, on/off, or even security depending on the criteria defined.
  • Detection, blocking and eliminating unauthorized intrusions for protection in your IT environment from security exploits, while repairing vulnerabilities before you even know they exist.
  • Ubiquitous Managed Antivirus and Patching System to protect your practice from malware, viruses, and other security threats such as phishing attacks.

This is by no means an exhaustive list of all the ways RMM can assist in the management and safekeeping of your IT network. These are just a few simple examples where RMM will protect and manage your technology.

3. Six-Month Onsite Checkups: Although most of your checkups will be done remotely and on a 24-hour basis, a technician is sent to your site every six months to assess your network. These checkups identify strengths and weaknesses in your IT system. They often come with ways to boost your IT efficiency and effectiveness. Some of the things a 6-month onsite checkup covers include:

  • Network Design
  • Server Infrastructure
  • IT Management
  • Administrative Policies
  • Data & System Security
  • Mobile Device Management
  • Software

Onsite visits will examine the layers of your IT system to pinpoint any irregularities and shed light on areas that need attention. It also provides information that can help you take steps to enhance productivity, effectively use of IT resources, increase security and reliability. These 6-month onsite checkups provide valuable information for both you and your IT company.

4. Backup and Disaster Recovery:  Backing up to a local storage device is not enough. With the right cloud-based backup system, you’ll be assured that your confidential data is securely stored and accessible even if your office is closed or damaged due to a storm, or your data is accidentally deleted.

Your data is backed up regularly and automatically, and backups are always viable and recoverable. Ask us about virtualization where your entire IT system is backed up, including your software applications. This makes for the most comprehensive and quickest disaster recovery possible.

5. Guaranteed Service Level Agreements: You’ll have a guaranteed (SLA) with a US-based support team. This is a legal document outlining your tech support company’s obligation, commitment, and responsibility to your dental practice. It includes things like:

  • The Scope of Services to be Provided:  This is a detailed overview of the servers, hardware and software systems that come under the agreement so as to avoid issues in the future.
  • Service Availability: This defines how service outages will be managed, the operating hours, and response to solution times you can expect.
  • Key Performance Indicators: Having a set of performance metrics makes it possible to evaluate your IT services in the light of expectations.
  • Legalities: This addresses third-party claims and indemnification policies that may be needed in case of any legal disputes.
  • Customer’s Obligations: You have responsibilities to the IT service provider as well such as to comply with reporting times regarding any incidents that need corrective action.

Remote IT Services are a viable option for most dental practices. Contact SymTec to learn if Remote IT Service is right for your dental practice. Many dental businesses in Utah, Idaho, and across the Western United States trust SymTec to be their complete outsourced IT resolution.

In the meantime, check out our Learning Center to stay up-to-date on the latest IT news and information.

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