FAQ & Blog

Stay tuned to our blog for the latest insights, tips, and best practices to keep your business protected!

Get Started (435) 817-9471

Frequently Asked Questions

We do not do long term contracts, and after the initial 12 months all services are month to month. We have a strong team of 16 members and established processes to Document your site, match tech abilities to your need, and established service level expectations based on impact and urgency.

We make ourselves available on chat support for immediate assistance during business hours. We have a 24/7 support phone line, and the ability to submit tickets from your desktop, email, and cell phone by SMS.

We have many clients across the country. We understand the remote nature of business, as well as have clients with multiple locations in various states. Most of our services can be provided remotely or with occasional scheduled visits to you.

We can support businesses with as few as 10 and as many as 1000 devices. We can provide both full service solutions or supplemental/joint service solutions. We very much enjoy working with your current staff, team, and even other providers to help complete the entire picture you need for your business IT needs.

Setting up our monitoring and remote access to each computer is roughly a 5 minute disruption per user. Site documentation, security reviews, device updates, and password changes can take a little longer but can all be done with little or no additional downtime to your business. Users will receive emails that teach them how to get the most out of our services over the first 2 weeks of services that take about 60 seconds each day to review.

Most companies actually save money, managed IT services scales perfectly to your exact need, so you are not paying for support time you don’t need. Expertise from working with hundreds of clients also enables us to recommend the right solutions that works well for other clients, and keeps our techs up to date with the latest IT changes and solutions. Our team consists of varying levels of technicians which means you do not have to hire the highest level of help for common issues, but you always have access to the top techs when issues require escalation.

  • Concerned about cybersecurity risks
  • IT is hard to manage and seems to always accumulate unpredicted costs
  • Frustrated by outages and downtime
  • Slow systems cause frustrated employees and low efficiencies

A managed service provider (MSP) provides end-to-end IT services. With an MSP partner, your entire IT environment is handled from one trusted resource.

Big changes like a full transition can be daunting… Communication is Key! Your success is dependent upon a smooth process, which is why we dedicate a team of knowledgeable technicians to the transition. We build a structured process along with the main contact from your team to eliminate the burden from your shoulders.

  • Information Gathering
  • Agreed upon plan
  • Execute Plan
  • Follow up

Blog Categories

Microsoft 365

Cybersecurity

IT Improvements

Power of Values

All Blog Posts

When Your Systems Go Down After Hours, Do You Get Help or Just a Voicemail?

Imagine it’s 8 PM. Your team is locked out of their systems. You call your [...]

17
Jun
S1 | E1: Building a Business While Battling Health Scares and Hospital Stays (ft. Wesley Bradford)

Between Milestones: S1 E1  Building a Business While Battling Health Scares and Hospital Stays (ft. [...]

22
May
Why Your IT Provider’s Ability to Provide an Accurate IT Budget and Plan Matters

Nobody likes surprises, especially when it comes to your IT budget. Imagine being told one [...]

15
May
Choosing the Right IT Company: How Response Time and SLAs Matter

A few years ago, one of our clients was working with the same IT provider [...]

28
Mar
When Choosing an IT Company: What Really Matters?

Finding the right IT company for your business isn’t just about picking someone close by. [...]

14
Mar
managed it support services for engineering company
How Managed IT Services Can Drive Innovation in Engineering Firms

Engineering firms thrive on precision, collaboration, and innovation—but none of that happens without a top-tier [...]

06
Mar
it services small business
The Top Cybersecurity Threats Facing Small Businesses Today 

Running a small business comes with its share of challenges, but cybersecurity often fails to [...]

18
Feb
How Microsoft 365 Prevents IT Communication Gaps and Data Loss Risks

What happens when a key employee leaves and takes critical data with them?  We’ll dive [...]

22
Oct
IT Communication Pains: Why You’re Not Getting What You Expect

Does your IT service delivery feel like playing the old telephone game? You know the [...]

17
Sep
Confident IT decisions: Are you making the right choice?

With the constant influx of new technologies, services, and solutions, how can you be sure [...]

12
Aug